JON PICOULT is Founder & Principal of Watermark Consulting and a noted authority on customer and employee experience.  Put simply, Jon helps companies impress their customers and inspire their employees, creating “raving fans” that drive business growth.

A sought-after management advisor and keynote speaker, Jon has worked with the CEOs and executive teams at some of the world’s foremost brands.  His insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and Forbes.

Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 companies – leading service, operations, distribution, technology, sales and marketing.  He earned his A.B. in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University.  Connect with Jon on Twitter and LinkedIn, or subscribe to his eNewsletter.